• BE DIRECT, BUT KIND Don’t use emotive language or fuzzy adjectives. Say what is bothering you in short and simple, but direct sentences. Speaking in long sentences mean that you don’t have a leg to stand on or hope that the person you are talking to doesn’t discover your hidden agenda.
• DON’T BE BLUNT AND MEAN
Use a kind tone of voice and watch your body language. You want to communicate your problem without being hurtful, insulting or critical.
• LISTEN TO THE PERSON
Give the person you are talking to time to state his/her understanding and feelings about the dispute. Listen what the other person is saying and check that you understand what is being said.
Say something like, ‘Have I understood correctly?’ Talk it out and don’t make the issue public.
• NOW EXPLORE OPTIONS FOR SOLVING THE PROBLEM TOGETHER
Focus on areas of agreement. Make sure that you and your colleague approve of the final solution
Another way is to involve a senior person. I have seen than 90% of the time the conflict is because of communication Gap. We follow a special technique to overcome it, I will give some more time to the system before making it public.
ReplyDeleteTinu, are you a malayali. A little different blog, I generally read Technical blogs or HR or marketing type. Thanks for visiting my blog. My blog is http://www.idealwebtools.com/blog/